Subject: Can I send acknowledgement email?

From: Linda Warner <[email-masked]>
Date: Fri, 11 May 2001 12:21:24 -0400 (EDT)

How can I automatically send an acknowledgement email to the sender?
(maybe correct term would be "AutoReply")?

This is my first email for help with pine, so please forgive me if I do it
wrong.  We have a special email account (using PINE 3.96) setup as our
technical "Helpdesk" for all staff to submit problems, questions, and
where we store our resolutions to such.  Staff has asked if it would be
possible to have pine automatically send them an email acknowledging that
it was successfully received by the "Helpdesk" email account?

Part 2 of this question:  Staff would also like to know if it would be
possible for the "acknowledgement" email to specify what message #, in the
INBOX, their message is?  (we average from about 35-150 emails in the
inbox at any given time).

I looked at my configuration as well as your archives and couldn't find
anything that addressed the above questions.  Thank you for any help you
can offer.

+++++++++++++++++++++++++++++ :):):):):):) ++++++++++++++++++++++++++++++
Linda M. Warner,			voice:(302)855-7890
System Administrator			fax  :(302)855-7895
Sussex County Dept. of Libraries	email:[email-masked]
P.O. Box 589
9 South Dupont Hwy.
Georgetown, DE  19947

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From: Eduardo Chappa <[email-masked]>
Date: Fri, 11 May 2001 10:28:38 -0700 (PDT)

*** Linda Warner ([email-masked]) wrote in the pine-info list today:

:) How can I automatically send an acknowledgement email to the sender?
:) (maybe correct term would be "AutoReply")?

You can't do that with Pine, you need to use another tool, like Procmail
to do so.

:) Part 2 of this question:  Staff would also like to know if it would be
:) possible for the "acknowledgement" email to specify what message #, in the
:) INBOX, their message is?  (we average from about 35-150 emails in the
:) inbox at any given time).

Again, use procmail and keep an outside counter of messages that have
arrived to the inbox, in some file outside your inbox.

-- 
Eduardo
http://www.math.washington.edu/~chappa/pine/

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From: Mike Schiraldi <[email-masked]>
Date: Fri, 11 May 2001 13:13:45 -0400

> arrived to the inbox, in some file outside your inbox.

`grep -c ^From location_of_your_mailbox` might be useful here.

-- 
Mike Schiraldi
Verisign Applied Research

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From: Paul Jakma <[email-masked]>
Date: Sat, 12 May 2001 13:29:11 +0100 (IST)

Hi linda,

You might want to look at Request Tracker,
http://www.fsck.com/projects/rt/, which might be a useful thing to
setup for your helpdesk.

there are other systems too, eg stonekeeper, req, reqng, php helpdesk.

have a search on freshmeat.net for things like the above names and/or
"request track" "ticket manag", etc..

regards,

Paul Jakma.