Subject: missing replies

From: Carine Ullom <[email-masked]>
Date: Fri, 23 Apr 1999 16:36:05 -0500 (CDT)

Hello,
Perhaps this has been discussed here before but I've been on this list for
6+ months and don't recall seeing it.  We're running Pine 3.95q on Unix.

Under certain conditions, when a person *replies* to a message, the person
receiving the reply sees only any portion of the original message that was
sent back but not the reply-ers message.  Thus, it *looks* as though the
reply-er merely returned the original message without responding (a real
problem when professors are writing student and the student swears they
wrote back ;( ). The problem appears to be when the original message was
sent as HTML such that the email client generates a text and an HTML
version of the message.  Pine displays the text version, the Pine user
replies to the text version and sends everything back.  The other client
opens the HTML portion only and thus doesn't display the response, leaving
the originator of the exchange bewildered.

Do I understand this correctly?  Is there more to it?  Can anything be
done other than asking the originator to be sure to send only as text? 
We'll soon be upgrading to 4.10, which I am aware (have tested) fixes the
problem. 

TIA,

Carine Ullom	
Software Training Specialist
Academic Computing Services
University of Kansas
Computer Center
Lawrence, KS  66045
PH: 785-864-0467
FX: 785-864-0485
e-mail: [email-masked]

-- 
-----------------------------------------------------------------
 For information about this mailing list, and its archives, see: 
 http://www.washington.edu/pine/pine-info/
-----------------------------------------------------------------

---

From: Jessica Rasku <[email-masked]>
Date: Fri, 23 Apr 1999 16:20:01 -0700 (PDT)

> done other than asking the originator to be sure to send only as text? 

	This is a good solution, that is requesting that messages be sent
as text only.  I believe that I have only seen 1 message where HTML was
justified, and that was a seperate HTML attachment, not an HTML version of
the text message.  And this is with probably something over 100 messages
with HTML used.  In the future it may make sence, but now I'm still not
seeing any advantage to the majority of the use...
	One solution may be to look at the attachments, you may be able to
delete the HTML attachment while sending.  But, that is not much better
than the request to not send HTML in the first place, as it just moves the
problem around.  But, doing both (if it's possible to delete the
attachment), would be fairly effective in the end...

							Jessica

-- 
Jessica Rasku, Box 270, Rossland, B.C., V0G 1Y0, (250) 362-5701, 
LinuxBox: (250) 362-9668.

List manager: [email-masked] 
     send command help ---- To get help with majordomo
               or lists ---- To get a list of all lists on server.

WWW: <http://www.geocities.com/RainForest/Andes/8749>

---

From: "Ed Greshko" <[email-masked]>
Date: Sat, 24 Apr 1999 08:36:35 +0800

Carine,

> We'll soon be upgrading to 4.10, which I am aware (have tested) fixes the

I believe you've "asked/answered" your question.

pine3.95 had a bug which causes the obseved failure.  pine4.10 fixes the
bug.

Your choices are:

1.  Live with the bug but ask originator's to assist you in avoiding the
bug.

2.  Upgrade "now" to pine4.10 and banish the bug.

#1 is a hit or miss solution.
#2 is a sure bet.

I personally don't see #1 as an option.

Ed