Subject: Crashed mail account - IN-BOX not working

From: Michael Perrone <[email-masked]>
Date: Wed, 12 Aug 1998 12:17:58 -0400

<underline>What is happening:</underline> 

	BSDI SMTP Mail Server- When (one) client with Eurdora Pro tries to check
her (long existing - never a prob before) mail, she gets response:	

    "There has been an error transferring your mail.

     I said: Pass <<Shhh! Don't tell anyone>

     And then the POP server ([email-masked]) said:

     ERR unable to process From lines (envelopes), chan"	 

 A little later a (network disconnnect) Error 10054 comes up, and the
Password mail login dialogue window shortly after that (set on 15 minute
mail checking)

For everyone else the mail is functioning normally in every way.

     <underline>What Operating System:

</underline>

	Mail Server is BSDI 3.0 - Unix, (client is Win 95)

     <underline>Browser version: 

</underline>

	Netscape 4.0

     <underline>Behind a firewall or a proxy server?</underline> 

Yes, we use a TIS Gauntlet Firewall, but she is trying to access the mail
from INSIDE, and has not been able to pull even the internal mail. 
Everyone else's mail is normal 

Hers has been fine for a long time also.  Her Eudora Pro settings have
not changed, and she has no filters running.

Interestingly, when I PINE in to her mail from the Unix Mail Server,
instead of the "In Folder" opening, it starts trying to open it, and then
says:

	"Problem detected "Out of free storage" !!?!

	PINE Exiting

	Abort trap (core dumped)

I went back to forward her mail to the new account, and there was no
response - characters would not even type!  Still processing from PINE!?!
 Then suddenly:

	You have new mail:

This is what interests me:  the "From:" says:

	People Daily (e-mail only) <<the [email-masked]>

The original error in Eudora when checking mail was:

	"ERR unable to process From lines (envelopes), chan"

Now, I know that they must spam-mail a zillion people, but

I wonder still if the Eudora client is not seeing those parentheses as a
command (regarding envelopes?), but I have found nothing in any FAQ about
this error or theory.   

The /etc/login.conf file has settings for resource limits, but I am not
sure how to change this for just this one user with (apparently) a
"problem" file.  If I change the settings so Pine will work, I can delete
this file.

PINE is working fine for other users accounts.

Unfortunately, our UNIX specialist just left the company. 

Is anyone fluent in the advised limits and formats?

Does anyone have a better suggestion?  I have not been able to figure out
how to delete this one file, without knowing the exact date it arrived
(about a week ago), size or being able to keep PINE running long enough
to delete it.

Thanks to all who consider this problem,

				"Needy in New York"

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From: Vinnie Chassot <[email-masked]>
Date: Wed, 12 Aug 1998 09:40:00 -0700 (PDT)

Admittedly I work on a different platform, but I've found that usually
when this happens, it's because the first line of ^A^A^A^A (that would be
control-A *NOT* caret-A) is missing, or there is junk before it in the
pop file. I don't know if this is the case for you, but it probably
wouldn't hurt to open the POP file (or have the sysadmin for said system
do the same) and check for that...

Vinnie

--
[email-masked] System Administrator Epoch Internet
"It's more than just eye to eye
learn the things I could never apply" -- Least Complicated

On Wed, 12 Aug 1998, Michael Perrone wrote:

> Date: Wed, 12 Aug 1998 12:17:58 -0400
> From: Michael Perrone <[email-masked]>
> To: Pine Discussion Forum <[email-masked]>
> Subject: Crashed mail account - IN-BOX not working
> 
> 
> 
> 
>

---

From: Jim Sander <[email-masked]>
Date: Wed, 12 Aug 1998 13:24:18 -0400 (EDT)

>        "Problem detected "Out of free storage" !!?!

   We recently had this problem too, with 3.96 (not quite ready to test
4.x yet) - and what it ended up being was that we had a ulimit for users
that was too low. Aparently, pine copies the entire mail spool file into
memory before doing anything with it. I would check this first, before
delving into the pine internals.

Hope it helps.
-=Jim=- A&A Tech Support