Subject: I am having problems sending email to Canada

From: Karen Johnson <[email-masked]>
Date: Tue, 14 Jan 1997 10:43:36 -0500 (EST)

Hello,
My name is Karen Johnson.  My email address is [email-masked]

I have been having trouble emailing my boyfriend in montreal for 3 days
now.  I never had problems sending him things before, and do not
understand why I am now.  I have done it hundreds of times in the past.
He gets very worried, and it is costing me a fortune, because I have to
call him on the phone to tell him I am fine.

I can access my account OK, I can recieve email OK, I can compose email, I
can send it locally OK, but a % sign shows up,when I try to email him, and
it takes forever, then finally it says writing fcc, message sent and
copied to sent mail, which I thought means it is working, but it isn't.
He has gotten none of my messages for 3 days now.  Where are they going, I
have not gotten them back.  Why is it not going through?  What is stopping
it?  Why is it taking forever?  I have tried everything, and I just don't
know what to do. My support staff here has been no help at all.

I know he can recieve email, because he gets the virtual flowers, and
cards I send him off the internet.  So why can I not get my email to go
through to him???  What is happening to it????

I need some help, and do not know who to call, or who to write to.
Please any help you can give me, would be greatly appreciated.  I am at my
wits end as to what the problem is.

Thank you, Karen Johnson

---

From: Edward M Greshko <[email-masked]>
Date: Wed, 15 Jan 1997 00:19:54 +0800 (GMT)

> call him on the phone to tell him I am fine.

	He gets worried and *you* have to call him?  

> copied to sent mail, which I thought means it is working, but it isn't.

	It is too bad your support staff can't be of help since it
sounds like a local problem which can be hard to diagnose halfway 
across the globe.

	Anyway, you say a % sign shows up but you don't say where.
You don't say if emails to everyone else works and it is just this
one person you're having trouble reaching.

	In your setup/config, do you have an entry for your SMTP-server?
Are you 100% sure the address is correct?  Have you asked someone with
an account on the same system to send and email to test?  Maybe the
system admin can send one for you??  Also, if the system admin is
really willing to help they should be able to look in the syslog file
to see how a recent message you sent traversed the system.

	Regards,

		Ed
-- 
Edward M. Greshko                  Technical Manager, Electronic Commerce
                                   Control Data Asia/Pacific Region
Voice: +886-2-715-2222 x287        6/F, 131 Nanking East Road, Section 3
FAX  : +886-2-712-9197             Taipei, Taiwan R.O.C