Subject: Help!!

From: Sara Hawk <[email-masked]>
Date: Mon, 30 Sep 1996 19:12:17 -0400 (EDT)

Dear Pine,
	I have a huge problem.  I have been using pine since last year and
I have never had any problems until now.  I have not been able to get any
of my new messages.  They aren't where they have always been.  I have been
getting mail since early September and have read and replayed to those and
now the only things in my folder are from last year.  I am not able to 
get new mail.  The system tells me that I have mail but I am unable to
find it in any of my folders.  I know that people have been sending me
stuff and I am just not getting it.  It is also not a problem of the wrong
address because everyone sending me mail gets no return messege after
sending it to me.  No one at my local support staff knows what to do.
Please help.  
				Thanks,
				Sara Hawk, Ohio University

---

From: Ed Greshko <[email-masked]>
Date: Tue, 1 Oct 1996 08:12:54 +0800 (GMT)

> sending it to me.  No one at my local support staff knows what to do.

	You need to do a bit of testing....or maybe your support staff.

	Your header information shows your are using pine3.93 on an
OSF platform.  I'm not familar with OSF....but suspect it is a variation
on U*IX.  Also, we don't know if your mail is being accessed by direct
means or via IMAP.

	In any case, your "INBOX" is normally in /usr/spool/mail, or
/var/spool/mail with the name sh247995.  Check to see if that file
exists.  Check the size of the file.  Then send yourself mail.  See
if the size of the file increases.  What are the results?

	Do you have a .forward file in your home directory?

	Does you system have quotas on disk space?  Are you over the
limit?  Are you the only person having trouble?

	Regards,

		Ed

-- 
Edward M. Greshko                       Technical Manager, Electronic Commerce
                                        Control Data Asia/Pacific Region
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