Subject: Re: Bug (ID VI378): When Pine is killed ...

From: [email-masked] (Sven Guckes)
Date: Thu, 2 Nov 1995 00:39:01 +0100 (MET)

Quoting K.T.:
> When one of our user using the modem, and connect to our server and using
> pine (using pico as an editor) to send a email the connection is cut while
> he writing the message.
> At the previous time, he can retrieve the interuupted mail, and continue to
> compose it. However, this time he couldn't retreive the mail. And he want
> to know how he can retrieve back his mail.

It all depends on whether he saved the mail when he wrote it.
If he didn't save the mail when his editor dies the the changes are lost.

Even though pine dies, your editor might still be running.
In that case, the temporary file might still exist, too.
So go and look for the temporary file.

> He has typed this mail for 2 hrs.

Too bad.  I hope he saved the text once in a while.
General rule:  Whenever you don't want to retype what you did - save!

> He also want to know why. This part is what we can't explain and need
> your help.

How should we know why he lost the connection?
This is a local problem which you should find.

> And he also want to know how to prevent the future occurrence.

Tell him to compose mails offline and to transfer them when the mails is
reading for being sent.  That's always the best way.

Sven