Subject: POSSIBLE TO RESTORE LOST PINE FOLDERS?

From: [email-masked] (Peter Lisker)
Date: Wed, 8 Nov 1995 09:15:10 GMT

A little while ago I was deleting files from my home directory. In the 
middle of this I got disconnected. This has been happening for DAYS now 
on Netcom (when you are lucky enough to be able to log in). They just say 
"sorry if this caused you any inconvenience"). Or it is so S-L-O-W that I 
might as well be using a 150 baud modem.

When I was finally able to log on again I was going to use Pine to 
compose a letter of complaint to support@netcom but when I got into Pine 
I discovered to my horror that ALL my folders were GONE (except INBOX).
I called netcom Tech support and they told me they COULD do a restore but 
they would not do so unless I can prove it's their fault which frankly I 
can't say for sure whether it is or not. All I know is these folders are 
my life and I need the info contained within. Can anyone offer any 
suggestions whether it's technical advice or how I can lean on netcom to 
do me the favor of a restore?

All I know is I am getting really fed up with having to put up with their 
technical difficulties and even though this one MIGHT be my fault I plan 
to switch providers soon. When I called tech support at midnight I had to 
wait 20 minutes to be told no. They were probably swamped with calls from 
other Netcom subscribers who have been unable to log on or stay logged on 
if they are fortunate to connect.

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From: Terry Gray <[email-masked]>
Date: Wed, 8 Nov 1995 18:16:48 -0800 (PST)

Peter,
The only *tiny* glimmer of hope I might offer is to poke around in your
home directory to see if you have a mail directory somewhere with your
missing folders in it.  It's a longshot, but there is a small chance that
just your Pine config file got trashed, and maybe they are really there
but Pine just doesn't know where to look for them.  If the folders are
really gone, you are at Netcom's mercy, and it is hard to imagine anything
that you could do from within Pine that would trash a whole bunch of
folders at once.

-teg

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From: Nancy McGough <[email-masked]>
Date: 8 Nov 1995 23:06:41 -0800

>do me the favor of a restore?

Even if you are able to talk them into doing a restore for you, this
is an unacceptable response from them (unless you regularly have them
do restores) and if I were you, I'd start making plans to switch
providers.  About a month ago I accidentally deleted a couple files
from my account at halcyon.com and I asked them to restore them for
me.  They did it quickly and professionally without any complaints
or chastisement.

There are plenty of good providers out there and there's no reason
to put up with this type of customer "support."  

Good luck,
Nancy

-- 
<*<*<*<*<*<*<*<*<*<*<*<*<*<*<*<*<*<*<*<*<*<*<*<*<*<*<*<*<*<*<*<*<*<*<
            @..@            Nancy McGough           /\_/\
           (----)           Infinite Ink           ( o.o )
          ( >__< )    http://www.jazzie.com/ii/     > ~ <

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From: Ray McAllister <[email-masked]>
Date: Sat, 11 Nov 1995 23:29:53 -0500

Hi,
	I am using my pine shell account and periodically would like to 
print out an e-mail reply. I have gone into the setup command and hit P 
for printer, then attached to ansi (1). All I get are blank sheets of 
paper altho the screen says "printing attached to ansi". Please let me 
know what I am doing wrong. I am using an IBM PC clone 486/100 ande 
either an IBM Proprinter or an HP Laserjet 4MP. Thanks a million.

Ray McAllister, Prof (Emeritus) Ocean Eng., FAU, Boca Raton, FL 33064
Diving Dinosaur, Geologist/Oceanographer/Ocean Engineer, 43 years SCUBA
[email-masked] (305) 426-0808, Author Diving Locations, Boynton/Dania

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From: Nancy McGough <[email-masked]>
Date: 12 Nov 1995 09:04:02 -0800

>either an IBM Proprinter or an HP Laserjet 4MP. Thanks a million.

Are you using a postscript print driver?  If so, change it to use
a non-postscript print driver, e.g., I use `HP Laserjet 4/4M on LPT1'
and then try printing with `attached-to-ansi'.

Good luck,
Nancy