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# BeOS Support Information

Be provides as much information as possible about the BeOS via the Web and other electronic means. Our belief is that if you can get help yourself, even in the middle of the night, you'll feel better about your experience with the BeOS.

For basic customer and technical support, visit Support section of the Be web site at http://www.be.com/support/index.html.

Support offers a wealth of Frequently Asked Questions (FAQs), software updates, and user and technical manuals, including links to the latest version of this User's Guide, in both on-line and downloadable formats. You can also find information about Be's electronic mailing lists, and for on-going information about the BeOS.

Be FAQs: http://www.be.com/support/qandas/index.html

BeOS Updates: http://www.be.com/support/updates/index.html

Be Documentation: http://www.be.com/documentation/index.html

Be Internet Mailing Lists: http://www.be.com/aboutbe/mailinglists.html

Also available on our web site is an Assistance Request form, to use when you cannot find the information you need on the web site, and want to request help from our Customer Technical Support group: http://www.be.com/support/assist/custsupport.html

If you cannot submit a help request via a web form, send e-mail to one of our support addresses. Please help us help you by including as much information about the problem as possible, such as the configuration of your system, what you were doing, what happened, what you expected to have happen and why, and anything else about your configuration or problem that you think we should know.

Here is a list of Be's support addresses and their uses.

For BeOS users in the Americas or Pacific Rim:

- custsupport@be.com -- for questions regarding set up, installation, configuration and compatibility of the BeOS, BeBox, or other technical questions that are not about programming or coding.

- custservices@be.com -- for assistance with obtaining any of our products or for questions about your BeOS subscription.

For BeOS users in Europe:

- custsupport@beeurope.com -- for questions regarding set up, installation, configuration and compatibility of the BeOS, BeBox, or other technical questions that are not about programming or coding.

- custservices@beeurope.com -- for assistance with obtaining any of our products or for questions about your BeOS subscription.

By using the web as your first stop for support information, you help yourself and us. You will likely find the answer yourself more quickly than we can get it to you, and we can conserve our resources to help you more quickly on those occasions when you need more in-depth assistance.

If web searching and e-mail don't do the trick and you would rather talk to a human, you can call us. We're available Monday through Friday, between 6 am and 6 pm (Pacific time) for people in the Western hemisphere and 8 am to 6 pm GMT for those of you in the Eastern Hemisphere. Be's support phone numbers can be found (you guessed it) on our web site at http://www.be.com/support/index.html.

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